Article 1. Definitions
1.1. In these general terms and conditions, the following terms are used in the following sense unless expressly stated otherwise or the context indicates otherwise:
- A. VAN-Jorn: the user of these general terms and conditions: VAN-Jorn BV located at Duinkerkenstraat 44, 9723BT in Groningen, registered with the Chamber of Commerce of the Netherlands under number 85536903;
- B. renter means the person renting a motorhome from VAN-Jorn;
- C. agreement means the rental agreement between VAN-Jorn and tenant;
- D. VAN: the motor home rented by the renter from VAN-Jorn;
- E. driver means the person designated by renter in writing or through the website as the driver or additional driver of the motorhome;
- F. website: the website www.vanjorn.com operated by VAN-Jorn.
Article 2. General
2.1. These Terms and Conditions apply to any agreement between VAN-Jorn and Tenant.
2.2. VAN-Jorn is not bound by its offer in case of typesetting or programming errors on the website or any other medium.
2.3. If the renter books the RV through the website, the renter must click to agree to these Terms and Conditions before the agreement between VAN-Jorn and the renter can be established.
Article 3. Establishment of the agreement.
3.1. The agreement is established:
- A. When the tenant and VAN-Jorn have signed the written agreement; or
- B. When the tenant has completed the entire booking process through the website and has made payment.
3.2. After the agreement is established through the website and VAN-Jorn has received payment, VAN-Jorn will send the renter a booking confirmation by email, unless VAN-Jorn cancels the booking in accordance with Article 4.1.
Until the booking confirmation is sent by email from VAN-Jorn, the renter can cancel the reservation free of charge.
Article 4. Cancellation of reservation by VAN-Jorn
4.1. VAN-Jorn is entitled to cancel the booking, even after the booking has been confirmed to the tenant, in the event of force majeure. Force majeure includes:
Weather conditions that make it inadvisable to drive the motorhome, increasing the likelihood of damage to the motorhome when driving it.
Unavailability of the camper reserved by renter and VAN-Jorn cannot provide a comparable camper in the desired period.
4.2. If VAN-Jorn cancels the booking due to force majeure, the (advance) payment will be refunded to the renter.
4.3. In the event of cancellation of the booking, VAN-Jorn will not be liable for any inconvenience caused to the renter as a result.
Article 5. Rental period
5.1. Each motorhome has its own pick-up and return time and day. These times are stated in the agreement and/or reservation. If the rental period is exceeded by part* of a day, the renter will be charged one day’s rental. For each full* day the Hirer is late in returning the motorhome, double the daily rental will be charged to the Hirer.
*Normal return time is before 11:00 a.m., a half day is from 11:00 a.m. to 5:00 p.m. From 5 p.m. to 11 a.m. the following day, a full day is charged.
5.2. Extension of the rental period is possible, but only with VAN-Jorn’s consent and confirmed by VAN-Jorn by email. The cost of extending the rental period consists of the daily rate only. The daily price depends on the chosen motorhome and the period. The extension must be requested at least 48 hours in advance and must be paid immediately after we send the payment request. If an extension is not approved by VAN-Jorn, the motorhome must be returned at the pre-arranged time.
Article 6. Not being able to make the camper available
6.1. If VAN-Jorn cannot deliver the booked RV to the renter, for example because the previous renter did not return the RV on time, VAN-Jorn has the right to provide a comparable RV to the renter. This comparable RV must be accepted by the renter. If no comparable camper is available, lessee can only claim a refund of the lost days. In that case, the renter is not entitled to compensation or any other form of compensation.
Article 7. Mileage limit
7.1. There is no mileage limit.
Article 8. Insurance
8.1. The motorhome is insured against liability + comprehensive coverage, including passenger insurance. There is an excess of € 1.000,- which will be charged to the renter in case of damage, both exterior and interior, at home and abroad. The motorhome comes with a green card.
8.2. Damage not covered by insurance and caused by the driver at the time of the accident, such as driving under the influence of alcohol, drugs or other substances that endanger driving ability, will be entirely the responsibility of the renter. Damage caused by the driving of unauthorized persons is also the responsibility of the renter. If damage to the interior is not covered by insurance, the repair and replacement costs shall be borne entirely by the Hirer. Damage to the motorhome caused by carelessness will never be the responsibility of VAN-Jorn.
Article 9. Deposit
9.1. The deposit per rental period is €1,000. The deposit will be charged no later than two weeks before departure. Provided Tenant has fulfilled all its obligations to VAN-Jorn, this deposit will be refunded to Tenant’s account within 21 days after Landlord returns the motorhome. Any additional costs incurred by tenant will be deducted from the deposit. If it appears that the security deposit is not sufficient to reimburse VAN-Jorn for the damages to which VAN-Jorn is entitled, in accordance with these general terms and conditions, the renter will immediately pay the damage amount determined by VAN-Jorn. If necessary, a final statement will be prepared for specification.
9.2. No interest will be paid on the security deposit by VAN-Jorn to the tenant.
Article 10. Cancellation
10.1. Cancellation must be arranged in writing or by e-mail. The date VAN-Jorn receives the cancellation letter will be considered the date of cancellation. VAN-Jorn recommends that renter purchase travel and cancellation insurance.
10.2. The cancellation fee is:
- A. Up to three weeks before departure, this can be done free of charge.
- B. From 21 days before departure: 30% of the rental price
- C. From 3 days before the start of the rental period or if the vehicle is not picked up: 90% of the rental price
10.3. Returning the camper earlier than at the end of the booked rental period does not lead to a refund of the rental price (or part thereof).
Article 11. Identification
11.1. A valid driver’s license is required during the rental period. This, along with a valid passport, is used as identification, a copy of which will be made. The driver’s license is required of the renter and all other drivers. When booking, the renter agrees that their personal information may be verified by our insurance company.
Article 12. Payment
12.1. In completing the booking, the renter agrees to the Terms and Conditions and pays the full rental fee in advance. The deposit amount will be paid no later than two weeks before departure upon request by VAN-Jorn.
12.2. Payment must be made via the payment methods offered through the rental software on rental.vanjorn.com OR by transferring the full amount to VAN-Jorn BV, IBAN: NL83RABO0337465053; BIC RABONL2U.
12.3. If the lessee fails to pay any other amount owed to VAN-Jorn on time, VAN-Jorn will send the lessee a reminder. If the tenant fails to respond to the reminder by paying it within 14 days, the tenant will be in default. The renter will then owe statutory interest. The interest on the amount due will be calculated from the moment the tenant is in default until the moment of payment of the full amount. If lessee remains in default of payment after demand and notice of default, VAN-Jorn may assign the claim, in which case, in addition to the total amount then due and the statutory interest, lessee will also be obliged to pay all judicial and extrajudicial costs, to the extent permitted by law.
Article 13. Repair and damage
13.1. Upon return, the motorhome must be in the same condition as when delivered. This applies to both the interior and exterior as well as all separately delivered accessories.
13.2. If an immediate repair is necessary, Tenant will contact VAN-Jorn for an approval request. Lessee shall comply with VAN-Jorn’s instructions. Repairs should be performed at a competent repair facility and only after consultation with VAN-Jorn. Original and itemized invoices in the name of VAN-Jorn BV will be refunded to the lessee at the end of the rental period, provided prior contact is made with VAN-Jorn. Telephone number: +31 (0)50 211 2523 / info@vanjorn.com
13.3. Damage to the solar panels on the roof, awning and bike carrier is at the risk of the renter, barring normal wear and tear.
13.4. In case of a collision, the local police must be called and the European damage form must be completed. If possible, renter will take photos of the damage(s) (including damage(s) to other vehicles) and the situation at the scene and submit them to VAN-Jorn. Also, renter must notify VAN-Jorn by phone or email within 12 hours. Telephone number: +31 (0)50 211 2523 / info@vanjorn.com
13.5. Damages and costs not covered by insurance, such as accidents caused by driving under the influence, driving by unauthorized or physically unfit persons, confiscation, transportation of narcotics, flooding, destruction of interior, etc. are entirely the responsibility of the renter.
13.6. The renter is obliged to report known damages and defects during the trip to VAN-Jorn within 12 hours and upon returning the motorhome. Phone number: +31 (0)50 211 2523 / info@vanjorn.com
13.7. Financial compensation for vacations due to a defect is excluded. Due to a defect in a component during the rental period, the renter cannot claim compensation.
13.8. Damage(s) caused by improper use of the vehicle, e.g. burning of the clutch, breaking of tires and/or rims due to parking on high sidewalks or sharp stones, breaking of the underside of the vehicle, fueling with the wrong fuel is entirely the responsibility of the renter. Costs may include pumping out the tank, possible engine damage from driving with the wrong fuel and lost rental income. The correct fuel is indicated on the inside of the fuel cap of the respective vehicle.
Article 14. Maintenance and damage to inventory
14.1. The motorhome is delivered with a full fuel tank, full fresh water tank, empty holding tank, empty toilet and in clean condition. At the end of the rental period, the motorhome must be returned in the same condition. If the vehicle is not returned in its original condition, the following fees will be charged:
- A. a maximum of €200 for interior cleaning (only if the interior is severely soiled).
- B. €100 for emptying and cleaning the cassette toilet;
- C. € 1000,- fine if smoking has occurred in the motorhome (due to depreciation in value);
- D. €50 for filling the fuel tank + fuel costs.
14.2. In case of damage to inventory, missing inventory, missing RV parts or missing vehicle parts, only an identical one can be purchased for replacement, or VAN-Jorn will charge the replacement to the renter.
14.3. Damage inventory, interior and exterior caused by salt water are the responsibility of the tenant.
Article 15. Fuel
15.1. Fuel consumption is the responsibility of the renter. The renter receives the motorhome with a full fuel tank and the renter returns the motorhome with a full tank. The correct fuel is indicated on the inside of the fuel cap of the respective vehicle.
Article 16. Consumption charges
16.1. There is no charge for oil consumption. However, extreme loading of the engine should be avoided at all times. The engine should be warmed up gently and in case of heavy load (e.g. when driving in the mountains or on highways) do not turn off the engine immediately, but let it cool down before turning it off.
16.2. Any fines, parking fees, toll road charges and/or boat trips are the responsibility of the renter. The motorhomes are equipped with an electronic payment system for toll roads in Portugal.
Article 17. Director
17.1. The driver must be at least 30 years old and hold a valid European B driver’s license. Non-European residents must hold a valid international driver’s license, which can be obtained in the country of origin.
17.2. The motorhome may only be driven by the driver(s) specified by the renter. The renter is personally liable for traffic violations.
17.3. The driver shall follow all instructions given by VAN-Jorn when using the motorhome. The driver shall drive the motorhome carefully and safely. It is expressly prohibited to drive faster than the maximum permitted speed.
17.4. The renter warrants that he or the driver is both physically and mentally capable of driving the motorhome safely.
Article 18. Tenant’s obligations.
18.1. If the renter is not the driver, the renter must inform the driver of these Terms and Conditions and ensure that the driver complies with the Terms and Conditions.
18.2. The motorhome will remain the property of VAN-Jorn at all times. Tenant is not permitted to sublet, offer for sale, sell, transfer, pledge or make the motorhome available to third parties.
18.3. The renter is responsible for the goods and persons he transports in the motorhome. It is expressly forbidden to transport illegal goods with the motorhome.
18.4. The RV must be operated in accordance with local laws, regulations and ordinances.
18.5. If Tenant fails to comply with its obligations to VAN-Jorn as set forth in the Rental Agreement, these Terms and Conditions or (local) law, then Tenant shall reimburse all damages and/or costs incurred by VAN-Jorn as a result.
Article 19. Instruction and use
19.1. When picking up the motorhome, the renter will receive detailed instructions on how to operate the motorhome and its accessories. These instructions are also available in writing in the motorhome.
19.2. While cooking in the vehicle, the renter must provide adequate ventilation (skylight open, sliding door/side windows ajar).
Article 20. Which countries may be visited
20.1. All countries in Europe may be visited with the motorhome, with the exception of risk areas designated in advance by the insurance company and VAN-Jorn. The relevant countries are listed on the green card.
Article 21. Animals/Pets
21.1. Animals/Pets are not allowed without written permission from VAN-Jorn. If an animal/pet is taken in the motorhome without permission from VAN-Jorn, an amount of €250 will be deducted from the deposit, excluding any additional charges for visible damage caused by the animal/pet.
Article 22. Smoking
22.1. Smoking in the motorhome is not permitted. Traces of smoking in the motorhome will result in the collection of €1,000, not including any additional fines for visible damage caused by the smoke/cigarette.
Article 23. Parking
23.1. Leaving a vehicle that does not belong to VAN-Jorn on VAN-Jorn property during the rental period is entirely at your own risk (e.g., damage or theft).
Article 24. Liability
24.1. VAN-Jorn is not liable for any damages caused by temporary or permanent unavailability of the online booking tool or inaccessibility/deletion of its website due to maintenance or otherwise.
24.2. The color and interior of the RVs to be rented may vary from the specifications advertised online. VAN-Jorn is not liable for any such discrepancies.
24.3. VAN-Jorn is not liable for damages of any kind due to VAN-Jorn receiving inaccurate and/or incomplete information provided by the renter.
24.4. VAN-Jorn is not liable for personal, material and/or immaterial damages of the renter, driver or their traveling companions caused by the use of the motorhome, mechanical failure and/or collision damage.
24.5. VAN-Jorn is not liable for indirect damages, including consequential damages, lost profits and intangible damages.
24.6. If VAN-Jorn should be liable for any damages, VAN-Jorn’s liability will be limited to the amount paid by VAN-Jorn’s insurer. If in any case the insurer does not pay out or the damage is not covered by the insurance, VAN-Jorn’s liability is limited to the rental price.
24.7. The limitations of liability for direct damage contained in these general terms and conditions do not apply if the damage is due to intentional or deliberate recklessness on the part of VAN-Jorn.
Article 25. Processing of personal data.
25.1. VAN-Jorn processes personal data in accordance with the Personal Data Protection Act.
25.2. VAN-Jorn may provide personal information to a third party:
- A. If explicitly authorized by the tenant and/or driver;
- B. As part of a legal settlement or legal proceeding;
- C. To protect the rights or property of VAN-Jorn;
- D. To prevent a crime or to protect national security;
- E. When fraud or other illegal activity is suspected;
- F. It is necessary for VAN-Jorn’s performance of the agreement.
Article 26. Applicable law and competent court
26.1. Any agreement between VAN-Jorn and lessee shall be governed by the laws of the Netherlands.
26.2. All disputes regarding agreements between Tenant and VAN-Jorn will be resolved by the competent court in the Netherlands within whose jurisdiction VAN-Jorn is located. Tenant has one month after VAN-Jorn invokes this clause in writing to choose the court with jurisdiction under the law to settle the dispute.
26.3. VAN-Jorn shall have the right to terminate this agreement if lessee and/or the driver violate this agreement. VAN-Jorn will then be entitled to immediate return of the motorhome and further, any amount owed by Tenant to VAN-Jorn at that time will become immediately due and payable.
